在医院转型升级的关键时刻,需要不断优化门诊流程,提高服务质量,创新服务模式,从而改善就医体验,提升患者满意度。它不仅是门诊工作持续改进的永恒目标,是适应21世纪门诊服务模式发展的需要,也是提升医院形象和声誉的重要途径。 At the critical moment of the transformation and upgrading of the hospital, the outpatient service needs to be continuously optimized to improve the service quality and innovate the service mode so as to improve the medical experience and enhance patient satisfaction. It is not only the eternal goal of continuing improvement in outpatient work, but also an important way to adapt to the development of outpatient service mode in the 21st century and to enhance the image and reputation of the hospital.