档案用户,是指一切有档案利用需求的组织和个人,在档案学上称之为档案的利用者。由于用户服务在档案工作中有着如此举足轻重的地位,这就要求我们档案工作者不仅要精通业务、具备良好的职业道德和热情的服务态度,还更要能善于分析、研究用户的各种心理和需求,加以指导和帮助,最 File users, refers to all the needs of the organization to use files and individuals, in archives called the file user. As the user service has such a pivotal position in the file work, this requires that we not only filers have to be proficient in business, have good professional ethics and passionate service attitude, but also be good at analyzing and researching users’ psychology and Demand, to be guided and helped, most