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纪念馆是构建公共文化服务体系的重要环节,也是一座城市重要的人文资源。如何完善其功能,为社会服务、为大局服务,提升萧红故居纪念馆的服务质量?这是萧红纪念馆面临的新课题。纵览国内外纪念馆,改进管理机制,改变服务观念,挖掘服务资源,向多元化、智能化、特色化、休闲化等方向发展趋势,给我们改进管理模式更多启示。纪念馆作为一座城市重要的窗口单位,需要向观众提供知识丰富、服务上乘的接待质量,必须从自身作起,内炼硬功、外塑形象,成为融人文资源、社会资源、城市形象兼备的公共场合,为此就加强纪念馆的服务方式进行初步探讨。
Memorial is to build an important part of the public cultural service system, but also an important human resources in the city. How to improve its function, serve the community, serve the overall interests and enhance the service quality of the former residence of Xiao Hong? This is a new topic that Xiao Hong memorial hall faces. A general review of the museums at home and abroad, improvement of management mechanism, change of service concept, development of service resources and diversification, intelligence, specialization, and leisure trends give us more inspiration to improve the management mode. As an important window unit in an urban area, the memorial hall needs to provide the audience with knowledge-rich and excellent reception quality. It must start from its own and train hardworking and exterior plastic images in its own right to become a public with both human resources, social resources and urban image Occasions, to strengthen the memorial service mode to conduct a preliminary discussion.