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随着生活质量的提高,人们的消费观念也在一定程度上发生着转变,更加注重身心的享受与愉悦,这在很大程度上推动了旅游消费的发展。而旅游在不断丰富我国国民精神文化生活的同时,也在不断促进着社会经济的发展。但是客观来看,我国的旅游行业中还存在着很多的问题与漏洞,而其中最为突出的便是旅游消费者权益的保护问题。本文将对旅游消费者权益的含义与特征进行简要的阐释,并指出当前我国旅游消费者权益民法保护中存在的问题及其相应的改进与优化措施。
With the improvement of the quality of life, people’s consumption concept has also changed to a certain extent, paying more attention to the enjoyment and pleasure of body and mind, which greatly promoted the development of tourism consumption. While tourism continues to enrich the spiritual and cultural life of our countrymen, it is also constantly promoting the development of social economy. However, objectively speaking, there are still many problems and loopholes in the tourism industry in our country. The most prominent one is the protection of the rights and interests of tourist consumers. This article will briefly explain the meaning and characteristics of tourism consumers’ rights and interests, and point out the problems in the civil law protection of the rights and interests of tourists in our country and the corresponding improvement and optimization measures.