美国权威人士塔克尔认为,未来企业将面临改变产业经营的十大趋势: 一、以快取胜。对现代消费者来说.时间和速度比过去更为重要,因此企业要尽速满足顾客需求。二、创造便利。顾客的需求永远不会满足,必须考虑如何使你的产品让顾客使用起来更简便和服务更为周到。创造便利就是创造财富。三、客层分明。不同年龄层的顾客有不同的嗜好和需求,因此要针对不同客层顾客来调整产品和服务。四、多样化选择。消费者重视自由选择,企业应对顾客提供丰富多样的选择以满足个别顾客的特殊要求。 U.S. authority Tucker believes that in the future companies will face ten major trends in changing their business operations: First, to win. For modern consumers, time and speed are more important than in the past, so companies need to meet customer needs as quickly as possible. Second, create convenience. The customer’s needs will never be met, and you must consider how to make your product easier for the customer to use and more thoughtful service. Creating convenience is creating wealth. Third, the customer level is clear. Customers of different age groups have different hobbies and needs, so they must adjust products and services for different customers at different levels. Fourth, diversified options. Consumers value free choice, and companies should provide customers with a variety of choices to meet the special requirements of individual customers.