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Civic Technologies(美国思域技术公司,简称CT)在美国博物馆和图书馆服务协会(简称IMLS)资助下,在美国10所图书馆展开用户研究,形成图书馆界的第一份大数据报告,报告通过对核心用户的分析帮助图书馆调整服务以满足用户社区的需求。该项目将核心用户、市场细分的概念及3R、3C的管理理念引入到图书馆领域,通过数据资源及数据技术整合充分挖掘了用户数据价值。对美国图书馆用户大数据研究项目的探讨,能够为国内图书馆用户研究和服务创新的开展提供新的思路。
Civic Technologies (Civic Technologies, CT), funded by the American Museum and Library Services Association (IMLS), conducted user research in 10 US libraries to form the first big data report in the library industry. The report was approved Analysis of core users helps libraries adapt services to meet the needs of their communities. The project will be the core users, the concept of market segmentation and 3R, 3C management concepts into the library area, through data resources and data technology integration to fully tap the value of user data. The research on the big data research project of US library users can provide new ideas for the research and service innovation of domestic library users.