从医护人员,管理者,患者三方面来探究影响护患关系的影响因素,力求为卫生部门、医院、护理管理者和临床一线护理人员在进一步改善紧张的护患关系、制定相关政策、制度和相应改善措施方面提供有效的理论依据。 Explore the influencing factors that affect the relationship between nurses and nurses from three aspects: health care workers, managers and patients, and strive to further improve the tense relationship between nurses and patients for the health departments, hospitals, nursing managers and first-line nursing staff, formulate relevant policies and systems and The corresponding improvement measures to provide an effective theoretical basis.