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目的分析和了解宝山区卫生监督投诉举报的现状,以进一步完善卫生监督投诉举报工作的措施和制度。方法对2013-2015年卫生监督投诉举报资料进行综合分析。结果三年共受理卫生监督投诉举报411件,以电话投诉的形式为主,有334件,占81.3%,其次为网上投诉44件,占10.7%。投诉内容医疗执业占68.9%,其中以无证行医为主,占受理总数的63.0%,其次是公共场所,占25.1%。结论打击无证行医是目前医疗执业中的重点,卫生监督工作要加强法律宣传,提高市民的法律意识和对无证行医危害性的认识,确实维护公民的权益。
Objective To analyze and understand the status quo of Baosheng district health supervision and complaint reporting so as to further improve the measures and system of health supervision and complaint reporting. Methods A comprehensive analysis of the reported data of health supervision complaints from 2013 to 2015 was conducted. Results A total of 411 health supervision complaints were received in three years, mainly in the form of telephone complaints, with 334 cases accounting for 81.3%, followed by 44 online complaints, accounting for 10.7%. Complaints Medical practitioners accounted for 68.9%, of which undocumented practicing, accounting for 63.0% of the total, followed by public places, accounting for 25.1%. Conclusion Combating undocumented practice is the key point in medical practice at present. Health supervision should strengthen legal publicity, raise public awareness of the legal issues and recognize dangers of unlicensed medical practice, and safeguard the rights and interests of citizens.