迅速变化的外部环境和层出不穷的不确定性因素,促使酒店人力资源成本不断上升。面对复杂多变的环境,酒店采用柔性管理来降低人力资源成本不失为一种明智之举。本文将从人力资源的获取成本、开发成本、使用成本、重置成本和保障成本五个方面进行初步探讨。随着我国劳动力市场人力成本的不断上升,加之《劳动合同法》修正案于2013年正式施行,迅速变化的外部环境和层出不穷的不确定性因素使酒店人力资源成本压力不断增大。面对严峻的人力资本形势,怎样在不影响高星级酒店对顾客的品牌承诺下, Rapidly changing external environment and endless factors of uncertainty, prompting the hotel human resources costs continue to rise. Facing the complex and ever-changing environment, it is wise to adopt flexible management to reduce the cost of human resources. This article will start with five aspects of human resource acquisition cost, development cost, use cost, replacement cost and security cost. With the rising labor costs in China’s labor market and the amendments to the Labor Contract Law came into force in 2013, the rapid changes in the external environment and the endless stream of uncertainties have caused the pressure on the cost of human resources in hotels. In the face of severe human capital situation, how does it affect the high-star hotel brand commitment to customers,