实体零售企业的核心竞争力依然在门店的体验和服务上,建立O2O正是为了满足今天消费者的多元消费服务体验,若只坚守着过去的线下思维,路只会越走越窄。作为一个零售业的老兵,同时作为伴随着互联网成长起来的一代人,和大多数70后一样,我在90年代接触互联网,活跃在BBS讨论版;是第一代门户网站和邮箱的使用者;ICQ的号码是六位数,看着MSN渐渐 The core competitiveness of physical retail enterprises is still in store experience and services, O2O is precisely to meet the consumer’s diverse consumer service experience today, if only to stick to the past line of thinking, the road will only become narrower and narrower. As a veteran of the retail industry and as a generation growing up with the internet, like most of the post-70s, I came into contact with the Internet in the 90s and are active in the BBS discussion forum; the first generation of portals and email users; ICQ’s number is six digits, watching MSN gradually