我在医学院教书,因为工作的缘故经常去医院调研,读书期间也曾在医院的临床科室和管理部门都实习过一段时间,对医院管理的复杂性和医务人员工作的辛苦都有较为深刻的体会,因此在分析问题时有时会不自觉地站在医务工作者的立场去思考。但两年前的一次急诊经历促使我更加重视换位思考,更多注重患者的体验。2015年11月的一天,晚饭后感觉腹中不适,就回家卧床休息,躺在床上想睡睡不 I teach in the medical school, because of the work often go to the hospital for research, during the study also in the hospital’s clinical departments and management departments have internship period of time, the complexity of hospital management and the hard work of medical staff are more profound Experience, so sometimes in the analysis of the problem will unconsciously stand in the position of medical workers to think. However, an emergency experience two years ago prompted me to pay more attention to empathy and pay more attention to the patient experience. One day in November 2015, after dinner feel abdominal discomfort, go home bed rest, sleep in bed to sleep