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山东万达国际旅行社出境游领队段岩在实际带团过程中,段岩严格遵守行业服务规范,践行文明礼仪,约束个人言行、说文明话、办文明事。除了有较熟练的出境旅游带团技能,他还积极引导出境游客文明旅行。每次与游客见面,他都主动微笑热情,并发放给团友《青岛市市民出境旅游争做“文明使者”手册》,宣读手册中文明旅游行为指南和十大文明旅游提醒语以及“文明使者”标准要求。在他的带动引导下,
Duan Yan, leader of Shandong Wanda International Travel Service, took part in the actual band-taking process. Duan Yan strictly abided by the industry service rules and practiced civilized etiquette, restraining personal words and deeds, saying civilized things and doing things of civilization. In addition to more skilled outbound tourism group skills, he also actively guide the outbound tourists civilized travel. Every time he meets with the tourists, he takes the initiative to smile with enthusiasm and distributes it to the brigadier “Civilization Ambassador for Outbound Travel in Qingdao City”, “Handbook” of Civilized Travel Practices in the Handbook, and the Ten Civilization Travel Reminders and “ ”Civilization Messenger" standard requirements. Under his guidance,