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目的探讨护理品管圈在提高责任制整体护理合格率中的作用。方法由9名护理骨干组成的品管圈小组,以“提高责任制整体护理合格率”为主题进行现状调查,对责任制整体护理合格率低的原因进行分析,制订并实施针对性措施,比较品管圈活动前后的责任制整体护理合格率和圈员的各项能力及满意度。结果品管圈活动之前责任制整体护理合格率为50.00%,患者满意度为80.00%,实施品管圈活动之后整体护理合格率为80.00%,患者满意度为96.00%,差异具有统计学意义(P<0.05),此外品管圈成员在品管手法、和谐度、解决问题能力、责任心、沟通协调能力、自信心、团队凝聚力、积极性8个方面的能力都得到了提高。结论品管圈活动能有效提高责任制整体护理的落实,而且还有助于提高圈员的综合能力和患者满意度,值得在临床护理工作中推广。
Objective To explore the role of nursing ring in improving the pass rate of holistic nursing care. Methods A quality control circle team consisting of 9 nursing cadres conducted the status quo investigation with the theme of “improving the overall nursing qualification rate of accountability system”, analyzed the reasons for the low pass rate of overall responsibility system and formulated and implemented pertinent measures , Compared before and after the quality control system of responsibility system overall nursing pass rate and the circle of the ability and satisfaction. Results The overall nursing pass rate of the responsibility system before the QC activities was 50.00% and the patient satisfaction was 80.00%. After passing the QC activities, the overall nursing pass rate was 80.00% and the patient satisfaction was 96.00%, the difference was statistically significant ( P <0.05). In addition, QCC members’ ability in quality control, harmony, problem solving, responsibility, communication and coordination, self-confidence, team cohesion and enthusiasm has been enhanced. Conclusions QA activities can effectively improve the implementation of holistic nursing care system, but also help to improve the comprehensive ability and patient satisfaction of circle workers and is worth promoting in clinical nursing.