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亲爱的读者朋友们大家好,很开心能与各位做分享。正直3.15之际,我想和各位一线的珠宝销售人员聊一聊关于顾客投诉的话题,面对顾客的投诉,我们是如何处理的,我们能不能挽留顾客或者让顾客满意呢?案例一位顾客在买了一条18K金项链不久,发现项链扣松动脱落,怒气冲冲地回到珠宝店,把产品重重的摔在了柜台上,说:“我才买的项链,后面的扣就坏掉了,你们产品的质量这么差,当初还卖这么贵,这件项链我不要了,给我退掉。”
Hello dear readers and friends, I am happy to share with you. Integrity 3.15 occasion, I would like to talk with your first-line jewelry salesperson on the topic of customer complaints, the face of customer complaints, we are how to deal with, we can retain customers or customer satisfaction? Case A customer Not long after I bought an 18K gold necklace, I found the necklace buckle loose and fell back into the jewelery shop angrily and dropped the product on the counter, saying: “I just bought the necklace and the buckle on the back was broken. , The quality of your product is so poor, had sold so expensive, I do not want this necklace, give me back. ”