54家机床工具企业于1995年6月在北京公开发表“质量保证声明”,向广大用户做出承诺:产品如发生质量问题,生产厂在接到用户通知48h 内作出答复或派出服务人员;维修人员到达现场10天内如不能排除故障,从第11天起每小时赔偿30元(每天按8h 计);经两周修理后,仍达不到质量要求的包退、包换。“声明”发表后,这54家企业为落实好“质量保证声明”,他们一是狠抓各级领导干部的质量意识,进而强化全员质量意识。二是严格管理,查处典型。从重从快从严查处质量典型事故,并严格按照各厂制定的“经济责任制”和“质量奖惩条例”治理。三是狠抓整机实物质量的提高。提高产品可靠性,消除早期故障,增加“生产性考核”工序。四是抓好基础 In June 1995, 54 machine tools and tools companies published a “Quality Assurance Statement” in Beijing to make commitments to users: If a product quality problem occurs, the manufacturer will reply within 48 hours after receiving the user notification or send a service person; If the person fails to remove the fault within 10 days after arriving at the site, compensation will be 30 yuan per hour (every 8 hours per day) from the 11th day; after two weeks of repairs, the quality requirements of the return or replacement will still not be met. After the “Statement” was published, the 54 companies had implemented the “Quality Assurance Statement”. They first paid close attention to the quality awareness of leading cadres at all levels and further enhanced the quality awareness of all employees. The second is strict management and investigation of typical cases. The quality of typical accidents is investigated strictly from the severity of the investigation, and strictly complied with the “economic responsibility system” and the “quality and rewards and punishment regulations” established by each factory. The third is to pay close attention to the improvement of the overall quality of the whole machine. Improve product reliability, eliminate early failures, and increase “production assessment” processes. Fourth, grasp the basics