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目的通过分析日间服务中心预约处爽约的原因,提出有效的应对措施。方法对2014年8月-2015年7月在日间服务中心预约处登记后爽约的173例患者进行回顾性的爽约原因分析,提出解决方案。结果 173例爽约患者中,常见的爽约原因分别为感冒(占33.52%)、T管脱落(占13.87%)、月经来潮(占15.03%)、病情变化(占10.40%)、自动放弃(占5.78%)、电话错误或关机(占2.31%)、等待时间长(占7.51%)、其他原因(占11.56%)。结论结合工作实践,通过各个部门的协调配合,积极推行患者的术前健康宣教及规范患者的管理方法,降低日间手术患者的爽约率。
Objective By analyzing the reason why the reservation service of the daytime service center breaks down, put forward the effective countermeasures. METHODS: A retrospective analysis of the cause of the coercion was conducted in 173 patients who were disappointed after registration at the appointment center of the daytime service center between August 2014 and July 2015. The solution was proposed. Results Of the 173 patients, the common cause of discomfort were cold (33.52%), T tube abortion (13.87%), menstrual cramps (15.03%), disease change (10.40%) and automatic abortion %), Phone error or shutdown (2.31%), long waiting time (7.51%), other reasons (11.56%). Conclusions Combined with the practice of work, through the coordination and cooperation of various departments, actively promote the preoperative health education of patients and standardize the management of patients, and reduce the rate of diathesis during daytime operation.