随着我国社会主义卫生事业的蓬勃发展、医院管理模式研究的不断深入以及人民群众对医疗卫生服务需求的不断增长,人民群众对医疗服务质量的要求越来越高,正如美国质量管理专家J.M.Juran曾经预言过的:20世纪是生产力的世纪,21世纪是质量的世纪。当今的医院已经充分认 With the vigorous development of the socialist public health undertakings in China, the continuous deepening of the research on hospital management models, and the growing demand of the people for medical and health services, the people’s demands for medical service quality are getting higher and higher, just as American quality management expert JMJuran It has been predicted that the 20th century is the century of productivity and the 21st century is the century of quality. Today’s hospitals are fully recognized