随着经济社会的快速发展及“你用电、我用心”服务理念的深化,广大电力客户对供电服务需求不断提高。低压客户端营配分开模式中,服务流程涉及多层级、多专业、多人员,这个过程中,熟悉情况的当地台区管理人员有能力最小成本、最及时地处理故障和反馈信息,但却被排除在流程之外。而不熟悉情况的其他专业人员却被委以职责,在流程中缓慢传递。服务流程的复杂、低效极易引发客户的误解,受到用户的诟病。濉溪县供电公司结合线路设备自动 With the rapid economic and social development and “Your power, I intentions ” service concept deepening, the majority of electricity customers demand for power supply continues to increase. In the separate mode of low-voltage client-service allocation, the service flow involves multi-level, multi-professional and multi-staff. In this process, the local station managers who are familiar with the situation have the ability to minimize the cost, handle the faults and feedback information in the most timely manner, Excluded from the process. Other professionals unfamiliar with the situation were entrusted with their duties and passed slowly through the process. Complex, inefficient service process can easily lead to customer misunderstanding, criticized by the user. Suixi power company combined with line equipment automatically