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随着网络技术的快速发展,以论坛、微博等社交网站及移动通信为代表的社会化媒体迅速占领信息传播阵地,加之国家正处于改革攻坚期和矛盾突发期,各种问题积聚叠加,一旦涉及利益冲突,不和谐的舆情便铺天盖地,成为社会的关注焦点。供电企业与国计民生、千家万户息息相关,面临着来自网络涉电舆情危机的重大考验。所谓涉电舆情危机,就是指那些可能严重影响供电队伍形象和供电企业生存环境的突发事件引起的公众关注危机、公众谣传危机、媒体
With the rapid development of network technology, social media represented by forums, Weibo and other social networking sites and mobile communications have rapidly occupied the information dissemination positions. In addition, the country is in a period of crucial reform and contradictions, with various problems accumulated and superposed. When it comes to conflicts of interest, disharmony in public opinion is overwhelming and has become the focus of attention of the community. Power supply enterprises and people’s livelihood, tens of thousands of households are closely linked, facing the crisis from the network of major public opinion crisis test. The so-called public opinion crisis involving electricity, refers to those who may seriously affect the image of the power supply team and the emergency environment for power supply enterprises caused by the crisis of public concern, the public rumor crisis, the media