老年人阅历长而深,其精神、情绪对机体的影响较成年人更为重要。我们曾遇到不少这样的事实,一些老年高血压病患者来诊病时,由于交通不便,到医院时已感不胜疲劳,如果遇到医务人员服务态度不好时,就很容易恼火,以致血压波动,此时测量的血压并不能代表患者原来的状况。故照此血压用药,不易取得预期效果,甚至会导致一些不良反应。所以服务态度的问题,不仅是文明礼貌的需要,而且密切涉 Elderly experience long and deep, its spirit, emotional impact on the body more important than adults. We have come across quite a few facts. Some senile patients with hypertension go to the hospital because of lack of transport. When some elderly people come to the hospital for medical treatment, they feel tired. If they are in a bad attitude, they are easily annoyed. Blood pressure fluctuations, the blood pressure measured at this time and can not represent the original condition of the patient. Therefore, according to this blood pressure medication, not easy to achieve the desired effect, and even lead to some adverse reactions. Therefore, the issue of service attitude, not only the needs of civilized politeness, but also closely involved