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呼叫中心(Call Center)又称“客户服务中心”,是充分利用电信技术与计算机网络技术相结合的,多功能集成化的综合信息服务系统。它应用了一系列先进技术手段,如:数字中断、交换技术、智能话务分配、计算机网络、计算机语音合成、综合的数据集成、先进的CTI(电脑与电信技术的融合)技术等,使各种信息数据能够及时、远程、方便的处理,最大地发挥了通信和计算机
Call Center (Call Center), also known as “Customer Service Center”, is a multifunctional and integrated integrated information service system which fully utilizes the combination of telecommunication technology and computer network technology. It applies a series of advanced technologies such as digital interrupts, switching technologies, intelligent traffic distribution, computer networks, computer voice synthesis, integrated data integration, advanced CTI (convergence of computer and telecommunications technologies) technologies, etc. Kinds of information and data can be timely, remote and easy to handle, to maximize the communication and computer