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近年来,随着人民生活水平的不断提高和城网、农网“一户一表”改造工程的实施,昆明电网管辖的用电客户迅速增加,管理户数从2002年的34万户发展到2005年初的80万户;范围从一环内为主迅速扩张到二环外的大规模、高密度居民及商业小区。由于客户数量的迅猛增加,现有的营销机构已难以满足客户日益增长的需求,缴费难、用电报装难和服务承诺兑现难的“三难”问题凸现。面对这一情况,昆明供电局把如何尽快采取措施为广大用电客户排忧解难作为当前的重要工作来抓,急客户所急、想客户所想,把“优质、方便、规范、快捷”的供电服务方针落到实处。
In recent years, with the continuous improvement of people’s living standards and the implementation of the “One Man and One Meter” renovation project of the urban network and rural power network, the number of electricity-consuming customers under the jurisdiction of Kunming Power Grid has rapidly increased and the number of management users has grown from 340,000 in 2002 In early 2005, 800,000 households expanded rapidly from within a ring to large-scale, high-density residents and commercial communities outside Ring Two. Due to the rapid increase in the number of customers, the existing marketing agencies have been unable to meet the growing needs of customers, highlighting the difficult “three difficulties” problems such as difficulty in payment, telegram packing and service commitment. In the face of this situation, Kunming Power Supply Bureau to take measures as soon as possible for the majority of electricity customers solve problems as the current important task to grasp, urgent customer anxious, think customers want to “high quality, convenient, standardized, fast” power supply Service guidelines come true.