随着科技的发展和观念的更新,网上消费已经不再是新奇的事物。网上经营者为追求高效率、低成本往往依据其市场地位或经济实力在提供给消费者的格式合同中规定仲裁条款。在逐渐承认这种格式仲裁条款效力的趋势下,与之伴随而来的就是如何解决网上格式仲裁条款与消费者权益的冲突问题。本文针对冲突产生的原因提出了两种解决冲突的路径,同时结合我国在这一问题上的现行立法进行分析,建议我国在立法上从保护消费者利益出发,制定格式仲裁条款的有效要件,从而避免冲突的产生。 With the development of science and technology and the renewal of concept, online consumption is no longer a novelty. For the pursuit of high efficiency and low cost, online operators often provide arbitration clauses in the format contracts provided to consumers according to their market position or economic strength. With the gradual recognition of the validity of the arbitration clause in this format, the concomitant issue is how to resolve the conflict between the online format arbitration clause and consumer rights. Based on the current legislation of our country on this issue, this paper suggests that China should, in the legislation, protect the interests of consumers, formulate the effective requirements of the format arbitration clause so that Avoid conflicts.