顾客来自四面八方,特别是外地的顾客,风土人情各异,口语方言难懂,常给工作带来不便,影响服务质量,遇到这种情况时怎么办? [解决办法]遇到外地顾客购买商品时,也要千方百计搞好服务,缺货时,可以利用代购、代销、代邮等多种形式满足需要。为了消除接待工作中的语言隔阂,减少柜面矛盾,营业员不仅要尽可能地学会用普通话还要掌握一些不同的方言土语,多了解一些各地的风土人情和消费习惯。 (实例1)一次,两个搞外调的同志 Customers come from all directions, especially foreign customers, customs vary, spoken dialects are incomprehensible, often inconvenience work, affect service quality, how to do when encountered in this situation? [Measures] encountered customers in the field to buy goods At the same time, we must do everything possible to do a good job. When it is out of stock, we can use various forms such as purchasing, agency sales, and postal mail to meet the needs. In order to eliminate language barriers in the reception work and reduce counter-incentives, the salesperson must not only learn to use Putonghua but also master some different dialects and learn more about local customs and spending habits. (Example 1) Once, two comrades working out of tune