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大约在12年前,柯达宣布斥资2.5亿美元,将其IT功能全部外包给专业公司,外包期为10年,就此开创了“管理外包”之先河。到1999年,在全球范围内,企业在外包服务方面的花费已达到1160亿美元,而更为令人关注的是外包服务的性质已经发生了重大的变化。埃森哲公司曾经对全球范围的26个曾经运用外包服务的组织进行了调查,其中65％的组织与专业外包服务伙伴建立了协同合作的关系。通过协作性外包,这些企业的成本在过去的10年中,平均降低了50％,同时,企业在竞争技能、服务水平以及市场变化的应对能力等方面都获得了显著的提高。
About 12 years ago, Kodak announced that it spent 250 million U.S. dollars to outsource all its IT functions to specialized companies. The outsourcing period was 10 years, setting a precedent for “managing outsourcing.” By 1999, businesses globally spent $ 116 billion on outsourcing services, and more notably, the nature of outsourcing services has undergone major changes. Accenture conducted a survey of 26 organizations that used outsourcing services globally, of which 65% established synergies with professional outsourcing partners. Through collaborative outsourcing, the costs of these businesses have fallen by an average of 50% over the past 10 years, while businesses have seen significant improvements in competitive skills, service levels and the ability to respond to market changes.