对一家飞机制造企业来说,飞机的设计和生产固然是其主要业务,与客户满意度密切相关的售后支持和服务。有时也是决定一家飞机生产商成败的关键。正是出于这个原因,各家原设备生产商纷纷建立起各自的售后支持及服务体系。作为世界领先的飞机制造企业——巴西航空工业公司从1969年成立开始就着手建立其售后支持及服务体系,飞行和机务人员培训是其中重要的一部分。 For an aircraft manufacturer, the design and production of aircraft is certainly its main business, customer support and customer service satisfaction are closely related. It is also sometimes the key to determining the success or failure of an aircraft manufacturer. It is for this reason that each original equipment manufacturer has set up their own after-sales support and service system. As the world’s leading aircraft manufacturer, Embraer embarked on its after-sales support and service system since its founding in 1969, with flight and crew training being an important part.