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全面质量管理源于60年代美国工业质量管理,1977年由第28届世界卫生大会讨论并确定为世界卫生组织法规。中华人民共和国国家标准将全面质量管理定义为:一个组织以质量为中心,以全员参与为基础,目的在于通过让顾客和本组织所有成员及社会受益而达到长期成功的管理途径。具体到血站,全面质量管理就是通过对采供血各环节的
Total quality management originated from the industrial quality management of the United States in the 1960s and was discussed and established by the 28th World Health Assembly in 1977 as WHO regulations. The National Standard of the People’s Republic of China defines Total Quality Management as follows: An organization is based on quality and based on full participation. The purpose is to achieve a long-term successful management approach by allowing customers and all members of the organization and society to benefit. Specific to the blood station, total quality management is through all aspects of the blood