验光师群管理员风满楼云归来:我认为验光师在接待工作中,首先要充满自信,着装整洁,精神饱满,是取得顾客信任的第一印象。其次要有医务人员的专业精神和服务精神为顾客提供咨询,向他们进行护眼保健知识宣传。顾客在初次验光时通常不知所措,容易因情绪紧张而发生验光误差,因此我们要用通俗易懂的语言对顾客加以引导和安慰。对特殊验光配镜顾客,需要了解原镜配戴情况及病况。 Optometrist group manager Feng Mans back: I think optometrists in the reception work, first of all to be full of confidence, dress neat, full of energy, is to obtain the first impression of customer trust. Second, we must have the professionalism and service spirit of medical personnel to provide advice to customers and educate them about eye health knowledge. Customers are often overwhelmed with their initial refraction. They are prone to optometry errors due to emotional stress. Therefore, we must guide and comfort customers in plain language. For special optometry customers, need to understand the original mirror wear and condition.