金融海啸将会持续和强烈地冲击我国旅游业的发展。数量众多的中小型旅行社要想生存下来,一个关键方法是调整和完善自身的绩效评价体系。本文根据金融海啸下A旅行社绩效管理遇到的问题,详细地从财务、客户、内部流程、学习与成长等四个维度构建了该旅行社的平衡计分卡,对于中小型旅行社如何在金融海啸下有效地完善企业的绩效管理,有一定的现实借鉴意义。 The financial tsunami will continue and strongly impact the development of China’s tourism industry. A large number of small and medium travel agencies in order to survive, a key method is to adjust and improve their own performance evaluation system. According to the problems encountered in the performance management of A-type travel agencies under the financial tsunami, this paper constructs a balanced scorecard of the travel agency in detail from the four dimensions of finance, customer, internal process, learning and growth. How can small and medium-sized travel agencies survive the financial tsunami? Effectively improve the performance management of enterprises, there is a certain degree of practical significance.