门诊药房应根据地区语言差异、服务人群的病情、年龄、性别、公费、自费等不同,患者要求和期望值不一样,要求我们药师必须具备良好的心理、专业素质,以及解决问题的能力。认真对待患者提出的每一个问题,为患者提供安全、经济、有效合理的用药知识,提高患者用药的依从性、安全性 Outpatient pharmacies should be based on regional language differences, serving the population of the disease, age, gender, public funds, their own expense, the patient requirements and expectations are different, requiring us pharmacists must have good psychology, professional quality, and problem-solving skills. Seriously treat each patient’s questions, to provide patients with safe, economical, effective and reasonable medication knowledge, to improve the compliance of patients with medication, safety