当你在外面吃饭的时候,食物可口,服务周到,于是你决定留下一笔价值不菲的小费——这是为什么呢?答案也许不像你想象得那么简单。心理学家发现,给小费不仅仅是因为服务。研究表明,人们给小费会受到由一系列因素产生的心理反应所影响。这些因素包括从服务员的措辞到结账时他们的举止。甚至连服务员能在多大程度上让顾客想到自己也决定了他一天下来能够拿到多少小费。 When you eat out, the food is delicious and the service is good, so you decide to leave a valuable tip. Why is this? The answer may not be as simple as you think. Psychologists find that tipping is not just about service. Studies have shown that people’s tipping is affected by the psychological reactions that result from a series of factors. These factors include their behavior from the waiter’s wording to the time of checkout. Even the extent to which the waiter can think of the customer himself determines how much he can get in the day.