全世界各公司的运营方式都在发生根本性的改变，同时改变的还有它们与客户及潜在客户之间的交互方式。由于越来越多的个人和企业客户要求得到更多的关注和获得即时业务，客户成为各公司关注的新焦点，其动力来自两个趋势，即销售成本的提高和客户保有率的降低。公司在相应地调 The operating methods of companies around the world are undergoing fundamental changes. At the same time, they also change the way they interact with customers and potential customers. As more and more individuals and corporate customers demand more attention and get instant business, customers become the new focus of attention of the companies, and their motivation comes from two trends, namely, the increase of sales costs and the reduction of customer retention. The company adjusts accordingly