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如果采购怨气不去,自然听不进郑奇关于生意的分析了。仿佛装满水的杯子,倒不进去啤酒。而他采取的这个态度,就是有名的“SOFTEN软化技巧”。
If the resentment doesn’t go, it’s natural for Zheng Qi’s analysis of the business. Like a cup filled with water, you can’t enter beer. And this attitude he adopted is the famous “soften softening skills”.