论文部分内容阅读
建立标准体系,达到公共服务的质量目标化、方法规范化、过程程序化,是公共服务型企业提升服务水平、增强市场竞争力的重要手段。公共服务是政府和社会组织为促进社会系统协调运转,对满足公众普遍需求的事务进行组织、协调、监督和控制,提供公共产品和服务,为公众生活和参与经济、政治、文化等活动提供保障和创造条件的过程。由于公共服务直接关系到社会公共利益,关系到人民群众的生活质量,关系到城市经济和社会的可持续发展,因此不断提升公共服务水平,对深入贯彻落实科学发展观、全面建设社会主义和谐社会意义重大。
The establishment of a standard system to achieve the goal of public service quality, standardization of procedures, proceduralization is the public service-oriented enterprises to enhance service levels and enhance market competitiveness an important means. Public service is the government and social organizations to promote the coordinated operation of social systems, to meet the needs of the general public to organize, coordinate, supervise and control the affairs of the public to provide products and services for the public life and participate in economic, political, cultural and other activities to provide protection And the process of creating conditions. Public service is directly related to the public interests and the quality of life of the masses, which is related to the sustainable development of urban economy and society. Therefore, it is necessary to constantly improve the level of public services, to thoroughly implement the scientific concept of development and comprehensively building a harmonious socialist society Significant.