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目的:了解杭州市社区卫生服务中心医务人员工作场所暴力的现况和影响因素,为进一步采取合适的防范措施提供依据。方法:采用方便抽样方法对杭州市三家社区卫生服务中心的医务人员共378名进行问卷调查。结果:在调查前一年中,63.76%的医务人员遭受过语言暴力,8.20%遭受过身体暴力。医技人员和医生是遭受暴力最多的人群,门急诊是暴力最多发的科室。社区卫生服务中心应对工作场所暴力的态度、措施、开展相关培训等情况不同,其员工遭受暴力率也不同。结论:社区卫生服务中心医务人员工作场所暴力发生率高,中心和医务人员应加强应对,防范暴力的发生并将危害降至最低。
Objective: To understand the current situation and influencing factors of workplace violence among medical workers in community health centers in Hangzhou, and to provide basis for further taking appropriate preventive measures. Methods: A total of 378 medical staff from three community health service centers in Hangzhou were surveyed by means of convenient sampling method. Results: In the year before the survey, 63.76% of the medical staff suffered from verbal violence and 8.20% had physical violence. Medical technicians and doctors are the people who suffer the most violence, and the emergency department is the most violent department. Community health service centers to respond to workplace violence attitude, measures, such as training carried out in different situations, their staff suffered violence rates are also different. Conclusion: The incidence of violence in the workplace of medical staff in community health centers is high. The center and medical staff should strengthen their response to prevent the occurrence of violence and minimize the harm.