这是一个服务为王的时代,在中国市场业绩表现极佳的戴尔,服务能否同样与时俱进? “服务”是一个内涵正变得越来越广的IT关键词。对于IT企业来说,服务既意味着要满足客户琐碎的需求,又意味着深层次的系统整合与咨询建议;服务在售前、售中和售后的各个环节中不可或缺,又与整个IT企业的业绩增长或衰退呈现出紧密的关联。现在,没有一家IT企业不重视服务,而且很多IT企业还嚷着要向服务转型,这真是一个十足的“服务的时代”。 This is an era of service, the performance of the Chinese market excellent Dell, the service can also keep pace with the times? “Service” is an increasingly growing meaning of IT keywords. For IT companies, the service not only means that to meet the trivial needs of customers, but also means deep system integration and advice; services in all aspects of pre-sale, sale and after-sale indispensable, but also with the entire IT Enterprise performance growth or decline showed a close correlation. Now, no IT company does not value service, and many IT companies are also clamoring for the transition to service, this is really a full-fledged “service era.”