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随着网络技术的普及与发展,信息来源的复杂化,用户需求的多元化,读者群体的多样化等都决定了现代图书馆应改变传统服务模式,发挥知识咨询服务的力量,并以用户为中心,发挥自身优势资源,建立图书馆联盟,做好图书馆的知识咨询服务工作,提高资源利用率,推动资源共享,促进图书馆事业的蓬勃发展。一、图书馆知识咨询服务的模式对于“知识”的理解,自古以来就说法不一。《现代汉语词典》将知识定义为“人们在改造世界的实践中获得的认识和经验的综合”。《辞海》则释为“人们在实践中积累起来的经验,从本质上说,知识属于认知范畴”。
With the popularization and development of network technology, the complication of information sources, the diversification of users’ needs and the diversity of readership all determine that modern libraries should change the traditional service mode and exert the power of knowledge consulting service, Center, give full play to their own advantages of resources, establish a library alliance, do a good job in library knowledge consulting services, improve resource utilization, promote resource sharing, and promote the vigorous development of the library cause. First, the library model of knowledge consulting services For the “knowledge” of understanding, since ancient times different opinions. The Dictionary of Modern Chinese defines knowledge as “the synthesis of knowledge and experience gained by people in the process of transforming the world.” “Cihai” is interpreted as “People’s accumulated experience in practice, in essence, knowledge belongs to the cognitive category ”.