针对国内公立医院运营体系中,行政职能部门运行存在效率低、内外部顾客满意度低等诸多现象,文章介绍了无锡二院为改善这一状况所做的“事业部制”改革探索。通过创新性地在医院内部开展“事业部制”运营模式的构建,带来了医院在管理和内部运行方面的明显改善,并对改革的优势、需要注意的相关问题进行分析和讨论,为进一步寻求适合现代公立医院的运营新模式提供实践参考。 In view of many phenomena such as the inefficiency of the operation of administrative departments and the low satisfaction of internal and external customers in the operation system of public hospitals in China, the paper introduces the reform of “Department System ” made by Wuxi Second Institute to improve this situation. Through innovatively building a “business unit” operating model within the hospital, it has brought about significant improvements in the management and internal operation of the hospital and analyzed and discussed the advantages of the reform and related issues requiring attention. It provides a practical reference for further seeking a new mode of operation suitable for modern public hospitals.