本文以Spencer-Oatey人际关系管理为理论框架,通过分析影剧作品中的冲突性话语,探讨了缓和或避免冲突的语用策略,旨在促进人际和谐和社会和谐。同时,该研究表明在人际关系管理理论制约下,交际主体对面子和交际权的优先考虑。 Based on the theory of Spencer-Oatey’s interpersonal relationship management, this essay explores the pragmatic strategies of alleviating or avoiding conflicts by analyzing the conflicting discourses in the works of the dramas, aiming to promote interpersonal harmony and social harmony. At the same time, this study shows that under the constraints of the theory of human relations management, communicators have priority over face-to-face and communication rights.