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分析了高校图书馆读者服务工作中的各种不和谐的因素及其影响,如何通过图书馆自身的改善,以及与读者的交流与沟通,营造一个和谐、互动的服务环境。图书馆,对文献信息进行收集、整理、存储、传递和开发,并为社会利用的科学文化教育服务机构。读者服务,即读者工作,是以读者为对象,了解读者对象的特点以及图书馆本身现状,通过宣传、资讯、导读、借阅等方式开展的服务工作。
It analyzes the various factors of discord and its influence in the service of university library readers. How to create a harmonious and interactive service environment through the library’s own improvement and the exchange and communication with readers. Library, collection, collation, storage, delivery and development of documentary information, and scientific and cultural education services for the community. Readers services, that is, the work of readers, is based on the readers, to understand the characteristics of readers and the status quo of the library itself, through publicity, information, guidance, borrowing and other services carried out.