一年一度的“3·15”消费者权益日已经过去有些时日,社会舆情也渐渐平息,通信运营企业从“3·15”之前的布置工作、加强管理、内外疏导、做好服务,变成“3·15”之后的对用户投诉的安抚、层层堵截、重点防范、力图消除负面影响等。恐怕再过一段时间,所有的工作又回到以前,许多矛盾也许会再次被搁置或掩盖。但如果客户不满意的根还在,明年的“3·15”同样会上演用户“用脚投票”一幕,并最 The annual “3 · 15” consumer rights day has passed some time, social public opinion has gradually subsided, communications operators from the “3.15 ” prior to the layout of work to strengthen management, internal and external guidance, to do Good service, become “3.15 ” after the comfort of user complaints, layers of interception, focusing on prevention, trying to eliminate the negative effects. I am afraid that in time, before all the work is back, many contradictions may be shelved or covered up again. But if the customer is not satisfied with the root still, next year’s “3.15 ” will also be staged users “vote with their feet ” scene, and most