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领导干部与群众之间往往在客观上存在地位、语言、心理、认知、环境和文化水平等方面的差距,一定程度上会影响干群之间的信息沟通和情感交流。因此,领导者一定要掌握沟通艺术,提高沟通能力,提升决策水平和领导能力。除了语言沟通技巧外,高明的领导者往往更深谙肢体语言即体语在干群沟通过程中的功能和作用。
The leading cadres and the masses often exist objectively in the status quo. The differences in language, psychology, cognition, environment and cultural level, to a certain extent, will affect the information and emotional exchanges between the cadres and the masses. Therefore, leaders must master the art of communication, improve their communication skills, and enhance their decision-making skills and leadership skills. In addition to language communication skills, clever leaders tend to be more familiar with the function and role of body language, body language, in the process of communication between cadres and the masses.