上海联通客服中心每人每天要处理200多通电话,每通电话都全程录音监控。工作强度和压力可想而知,客服部决定实施情智结合、以人为本的管理方法,通过文化建设,用正确的价值观引导人、用积极的文化感染人、用创新的机制激励人、用温暖的氛围凝聚人,并由此提出“感恩文化”。 Shanghai Unicom customer service center every day to handle more than 200 calls, each phone is full recording monitoring. Work intensity and pressure can be imagined, the customer service department decided to implement the combination of intelligence and intelligence, people-oriented management methods, through cultural development, with the correct values ​​of people, with a positive culture of people, with innovative mechanisms to inspire people with warm Atmosphere cohesion, and thus proposed “Thanksgiving culture ”.