“服务”，这一人人感受至深的词汇，如今不知成为多少行业专家研究的热点课题，多少人谋生的手段。当前，服务业已占到西方经济的６０％，服务业从业人数已占到全体劳动力的７０％。今天，已加入WTO的中国，服务经济也日益重要。但值得注意的是，长期以来大家习惯从服务提供者 “Service”, a term deeply touched by everyone, nowadays I do not know how many industry experts to become a hot topic, how many people make a living. At present, the service industry accounts for 60% of the western economy, and the number of employed people in the service industry accounts for 70% of the total workforce. Today, China, which has acceded to the WTO, has an increasingly important service economy. However, it is worth noting that people have long been accustomed to service providers