美国一家汽修店的老板——鲍勃讲述自己的生意秘诀。 鲍勃讲了几段小故事,都是发生在他的汽修店的真实事情,从中他要告诉你如何留住顾客的秘诀。故事中的一个谨小慎微的陌生顾客,在鲍勃的耐心和理解下,最终成了他永远的回头客。 Bob, the owner of an auto repair shop in the United States, talks about his business secrets. Bob told several short stories that are real things happening in his auto repair shop, from which he wants to tell you how to keep customers secret. A meticulous and strange customer in the story, under Bob’s patience and understanding, eventually became his everlasting repeat customer.