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现代社会客户对售后服务的要求越来越高,客户最终选择使用哪一类通信业务或是选择使用哪一家运营商的通信业务,在很大程度上取决于客户对企业的售后服务是否满意。而当客户一旦决定购买和使用所选择的通信业务,通信企业就要及时快捷地为客户提供优质的售后服务,其中至少应包括上门服务、咨询解释、排忧解难、定期回访等具体内容。对客户提出的任何问题或要求都要及时回应并尽量满足,还要努力追求超越客户的心理期望值。
Modern society customers increasingly demanding after-sales service, the customer ultimately choose to use which type of communications business or choose which carrier’s communications business, largely depends on the customer satisfaction of the company’s after-sales service. When the customer decides to purchase and use the selected communication service, the communication enterprise shall provide the high-quality after-sales service promptly and promptly to the customer, including at least the on-site service, consultation and explanation, troubleshooting and regular visits. Any questions or requests to customers should be promptly responded and try to meet, but also strive to exceed the psychological expectations of customers.