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百货店的服务态度服务本身是一种很有学问的工作,为了适应目前形式,商业界人士一直在探索这个问题.1989年秋季以来,东京新宿地区各百货店竞相整修,店内装饰一新,以迎合顾客对“高级化,多样化,个性化”服务的强烈要求。这就要求培养具有服务意识的店员。以下重点介绍伊势丹商店、新宿店培训新店员的情况,以供医院培训职员时参考。培养服务意识“服务”工作,除了店内环境布置及商品以外,大部分工作是顾客难于看到的,而只能通过所提供的服务感到。因此,伊势丹致力于培养店员的服务意
The service attitude of the department store service itself is a very learned job. To adapt to the current situation, business people have been exploring this issue. Since the fall of 1989, the department stores in Shinjuku, Tokyo have been undergoing renovations, and the store has been decorated with a new one. Cater to customers’ demand for “advanced, diversified, and personalized” services. This requires training service-conscious clerk. The following focuses on the case of training new clerk at Isetan Store and Shinjuku Store to provide reference for hospital staff training. In order to cultivate awareness of service “services”, most of the work except the environmental layout and products in the store is difficult for the customer to see, but only through the services provided. Therefore, Isetan is committed to fostering service