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出租车运营改革正由于互联网+的倒逼,处于“阵痛”的风口浪尖。出租车运营究竟怎么来改革?包括坐垫等在内的服务质量规范,究竟该如何保持并提升?如何打造一个让消费者更安心、更方便、更满意的服务质量的生态系统?最近市交通委、四大出租车企业牵手“滴滴快的”打车软件共建“上海出租车信息服务平台”等改革举措为我们带来了希望。本期,我们刊发一组热点调查:其一,出租车坐垫及整体服务感受调查;其二,打车软件舆情调查。或许,这两份报告可以给大家以启发。
Taxi operation reform is due to the Internet + Forced, at the “throes ” cusp. How to reform the operation of taxi? How to maintain and improve the quality of service including cushion etc. How to build an ecosystem that makes consumers feel more secure, more convenient and more satisfied with quality of service? Recently, , The four major taxi companies in hand “Dripping Fast” taxi software to build “Shanghai taxi information service platform” and other reform initiatives have brought us hope. This issue, we published a hot survey: First, the taxi cushion and the overall service experience survey; Second, taxi software public opinion survey. Perhaps, these two reports can give everyone inspiration.