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王延红是一名下岗再就业员工,2003年进入公交,现在是公交第六客运分公司特19路车队的乘务员。相貌亲切甜美的她把对乘客微笑服务,作为自己日常服务工作最起码的标准和要求,作为衡量自己对服务工作是否热爱的一把尺子。无论遇到什么不顺心的事,只要一开始工作,她便会把自己全部的热情和精力投入到为乘客服务之中。人们总是看到她那张充满热情,忘我工作的笑脸,微笑服务俨然成为王延红工作的名片。“乘客您好,欢迎您乘坐特19路公交车……”这是她每天向乘客问候
Wang Yanhong is a laid-off and then re-employment staff, entered the bus in 2003, and now is the sixth passenger branch of the bus special 19-way fleet crew. Looks sweet and kind of service she smiled to passengers, as their daily service minimum standards and requirements, as a measure of their love of service is a ruler. No matter what goes wrong, whenever she starts work, she will put all her enthusiasm and energy into serving the passengers. People always see her full of enthusiasm, selfless work smile, smile service has become Wang Yanhong work card. “Hello passengers, you are welcome to take the special 19 bus ... ” This is her daily greetings to passengers