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8月23—24日,现代重工特约13家A级经销商在上海召开了政策研讨会。会上,现代重工发布了“CSC”(customer service center)计划,主要是厂家和经销商将其同管理客户的售后服务,提升客户满意度,具体措施将通过和各地区经销商探讨后制定适应当地的具体方案。此外,针对201 7年的政策发展,经销商强调了整机和配件供应的及时性、经销商等级制度需要根据不同地区的不同特点来划分等问题。
August 23-24, Hyundai Heavy special 13 Class A dealers held a policy seminar in Shanghai. At the meeting, Hyundai Heavy Industries released the “CSC” (customer service center) plan, mainly manufacturers and distributors to manage customer service with the customer and enhance customer satisfaction, the specific measures will be discussed with distributors in various regions Develop local programs. In addition, in response to the policy development in 2017, the distributors stressed the timeliness of the supply of complete machines and spare parts and the need for the dealer rating system to be divided according to the different characteristics of different regions.